FAQs

Frequently Asked Questions
Everything you need to thrive with Mobilize Pay

Getting started 🤩
What is Mobilize Pay?

We’re a card that brings together EV charging, payments, and sustainability – making it easier to live a more mindful lifestyle.

What happens when I sign-up?

Firstly, thank you for joining us to help build a more sustainable future. We can’t wait to get our card out to you! You’ll be one of the first people to be notified when our app becomes available and get:

·      Early access to the card and new features
·      A chance to join our early bird community and shape our future
·      First access to exclusive deals

Keep an eye open for emails from us, we’ll be hitting your inbox soon!

We store your email securely and never sell it to any third parties. For more info, please view our Privacy Policy.

What happens when I opt in to join the early bird community?

Thank you for getting involved! Customers are at the heart of all we do, so we’ll be relying on you to give us as much feedback as possible to make Mobilize Pay even better. By joining our early bird community, you’ll be one of the first people to test out our app and card and get to influence our future direction. You’ll get involved in answering surveys, joining exclusive focus groups, test and suggest new features before they’re publicly launched.

When and where are you launching?

Very soon! We’ll be releasing our app and card to customers in Germany in early 2023. If you’d like to get involved NOW, join our early bird community!

Do I need to own a Renault car to be able to sign up for this card?

No, everyone can sign up. While our easy charging feature will only be available to Renault owners at the start, we’ll be working hard to bring ChargePass to everyone!

More about our product 👀
Is Mobilize Pay free?

Yes, getting our Mobilize Pay card and app will be completely free! We’d love for you to use our card daily! For those eager for more, we’ve got exclusive features in store with our paid / premium offering.

What features will be available when you launch?

We’ve BIG plans on how and what we can do to make sustainable living even better. But building a meaningful solution takes time!

We’ll have lots of great features from the get-go. You’ll be able to track your carbon impact, get access to charging points, flexible payments and earn rewards when spending.

We’re not stopping here! We’ll be releasing new features as we go and would love to build and improve our product with you.

Do all payments made through your card make a positive impact?

Yes! We give you ‘green cøins’ for free every time you spend with our card. You’ll be able to use your green cøins to offset your carbon footprint by donating to environmental projects of your choosing. It’s our way of helping you do more!

How do you calculate my CO2 footprint?

We calculate your CO2 footprint based on a couple of things, such as your payment transactions and lifestyle habits – compared against your local country and retailers' profiles. Using and offering accurate data is our priority. We want to be as transparent as we can with you. So, stay tuned as we’re still working through a couple of bits and will share more in details in the coming months!

How does CO2 offset work?

With every purchase you make with our card, you’ll be able to collect points and offset your carbon footprint by donating to an environmental project of your choice. We’re working with gold standard certified sustainable partners – from biodiversity to reforestation, so that you can compensate your impact in causes and projects you believe in!

What is the Charge Pass?

Charge Pass is a service that offers access to 250,000+charge points across Europe – which you’ll get through our card. You’ll be able to pay seamlessly and charge on the go. On top of this, we’ll also give you access to discounted rates when you charge on our network!

More about us ✨
How are you related to Mobilize Financial Services and Renault Group?

We’re proud to be a subsidiary of Mobilize FinancialServices. Mobilize Financial Services is Renault Group's global banking group, helping 4.7 million customers across the world finance their car in 2021 alone. With Mobilize Financial Services supercharging our growth, the sky's the limit!

Are you a bank?

No, we’ve partnered a trusted banking service provider – Solaris bank. They own a banking license and are subjected to the (very, very) strict banking regulations as well as the supervision of the German Federal FinancialSupervisory Authority (BaFin). Under the EU rules, you’re also guaranteed up to €100,000. This means that if we shut down, you’re still guaranteed to get your money of up to €100,000 back.

Where is my money held?

Your money will beheld with our trusted partner Solarisbank. They’re our banking partner in the background. In other words, we’ll not be holding any of your money and your card will be linked to your primary account.

Even so, all your banking, payments and queries will be taken care by us!